Chapter 2 speaks in depth about how teams are important and also how non verbal communication can be recieved when it is done the right way. A great example of how SONY Records works was something that I observed while I was there for an interview. Team work seemed to be in progress all over the building but particularly on the floor that I had been on. As I walked past meetings in progress, I realized how well the people were communicating with one another. In the hallways, business communication was happening in all different forms but most importantly, I saw for myself how well the etiquette in the workplace was and how each person seemed to care about one another's craft in the group. In chapter 2, that is apart of the listening process, and through the listening process, if its being done correctly, you would be able to work better with your fellow employees.
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